Privacy Policy
BACKGROUND:
Craig Barrell Podiatry understands that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of everyone who visits my website, https://www.craigbarrellpodiatry.co.uk (“My Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with my obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. By continuing to use my site, you acknowledge and agree to me processing of your personal data in accordance with this Privacy Policy.
1. Definitions and InterpretationIn this Policy the following terms shall have the following meanings:
|
“Account” |
means an account required to access and/or use certain areas and features of My Site; |
|
“Cookie” |
means a small text file placed on your computer or device by My Site when you visit certain parts of My Site and/or when you use certain features of My Site. Details of the Cookies used by My Site are set out in Part 14, below; and |
|
[“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;] |
2. Information About Me
My Site is owned and operated by Craig Barrell Podiatry, a limited company registered in England under company number 11355858.
Registered address: 56 Parkside Drive, Edgware, England, HA8 8JX.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of My Site. My Site may contain links to other websites. Please note that I have no control over how your data is collected, stored, or used by other websites and I advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which I will always work to uphold:
Under the Data Protection Legislation, you have the following rights, which I will always work to uphold:
- The right to be informed about my collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact me to find out more or to ask any questions using the details in Part 15.
- The right to access the personal data I hold about you. Part 13 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by me is inaccurate or incomplete. Please contact me using the details in Part 15 to find out more.
- The right to be forgotten, i.e. the right to ask me to delete or otherwise dispose of any of your personal data that I Please contact me using the details in Part 15 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to me using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if I am relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to me directly, I am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask me for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling.
For more information about my use of your personal data or exercising your rights as outlined above, please contact me using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data I hold about you changes, please keep me informed as long as I have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about my use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. I would welcome the opportunity to resolve your concerns myself, however, so please contact me first, using the details in Part 15.
What Data Do You Collect and How?
Depending upon your use of My Site, I may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about my use of Cookies and similar technologies.
|
Data Collected |
How I Collect the Data |
|
Identity Information including name, title, date of birth, gender. |
Book an Appointment Form, Emails and Phone Calls |
|
Contact information including address, email address, telephone number |
Book an Appointment Form, Emails and Phone Calls |
|
Appointment booking information including booking subject and message |
Book an Appointment Form, Emails and Phone Calls. |
|
Technical information including IP address, browser type and version, operating system, device information, time zone, preferences and interests, your activity on My Site, Internet service provider |
Analytics |
|
Feedback, reviews, and survey responses; |
Email or User provided |
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, I must always have a lawful basis for using personal data. The following table describes how I will or may use your personal data, and my lawful bases for doing so:
|
What I Do |
What Data I Use |
My Lawful Basis |
|
Supplying my services to you |
Name, email address, phone number, address, information about your enquiry, health information, medical history, and the service you are interested in. |
Contractual necessity. |
|
Contacting you by email to ask for a review or feedback |
Name, Email address |
Legitimate interests (to improve services and customer experience) |
|
Communicating with you |
Name, email address, phone number, address, information about your enquiry, health information, preferences, communication history, medical history and the service you are interested in. |
Legitimate interests (reply to enquiries and provide service updates and relevant information). |
|
Administering my business |
Financial records |
Legitimate interests (to effectively manage my business operations) |
|
Supplying you with information by email that you have opted-in-to (you may opt-out at any time by using the unsubscribe link in our emails |
Name, Email address. |
Consent |
With your permission and/or where permitted by law, I may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on my services. You will not be sent any unlawful marketing or spam. I will always work to fully protect your rights and comply with my obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Third Parties whose content appears on My Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that I do not control the activities of such third parties, nor the data that they collect and use themselves, and I advise you to check the privacy policies of any such third parties.
I will only use your personal data for the purpose(s) for which it was originally collected unless I reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If I do use your personal data in this way and you wish me to explain how the new purpose is compatible with the original, please contact me using the details in Part 15.
If I need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, I will inform you and explain the legal basis which allows me to do so.
In some circumstances, where permitted or required by law, I may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
8. How Long Will You Keep My Personal Data?
I will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
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Type of Data |
How Long I Keep It |
|
Identity Information including name, date of birth, gender |
7 Years |
|
Contact information including address, email address, telephone number |
7 Years |
|
Medical Information and Appointment Booking information |
7 Years |
|
Technical information including IP address, browser type and version, operating system |
16 months. |
9. How and Where Do You Store or Transfer My Personal Data?
I will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.
10. Do You Share My Personal Data?
I will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
If I sell, transfer, or merge parts of my business or assets, your personal data may be transferred to a third party. Any new owner of my business may continue to use your personal data in the same way(s) that I have used it, as specified in this Privacy Policy.
In some limited circumstances, I may be legally required to share certain personal data, which might include yours, if I am involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11. How Can I Control My Personal Data?
11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via My Site, you may be given options to restrict my use of your personal data. In particular, I aim to give you strong controls on my use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from me which you may do by unsubscribing using the links provided in my emails.
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Can I Withhold Information?
You can access My Site without providing any personal data at all. However, booking an appointment on My Site will require you to provide personal data.
You may restrict my use of Cookies. For more information, see Part 14
13. How Can I Access My Personal Data?
If you want to know what personal data I have about you, you can ask me for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover my administrative costs in responding.
I will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, I aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date I receive your request. You will be kept fully informed of my progress.
14. How Do You Use Cookies?
My Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by me and are used only by me. I use Cookies to facilitate and improve your experience of My Site and to provide and improve my services. I have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using My Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than me. Third-party Cookies are used on My Site to enable social media features, advertising and analysing My Site traffic and usage. For more details, please refer to the table below. These Cookies are not integral to the functioning of My Site and your use and experience of My Site will not be impaired by refusing consent to them.
All Cookies used by and on My Site are used in accordance with current Cookie Law.
Certain features of My Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that My Site may not work properly if you do so. I have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
|
Name of Cookie |
Purpose |
Strictly Necessary |
|
_acloggedin |
Supports login by Acuity Scheduling client if the client has an account |
No |
|
_client_acloggedin |
Supports login by Acuity Scheduling client if the client has an account |
No |
|
_dd_cookie_test |
Tests if cookies are supported |
No |
|
_dd_s |
Tests if cookies are supported |
No |
|
_grecaptcha |
Helps reduce spam in Acuity Scheduling |
No |
|
_ssid |
Remembers devices for anti-fraud purposes |
Yes |
|
CART |
Shows when a visitor adds a product to their cart |
Yes |
|
CHECKOUT_WEBSITE |
Identifies the correct site for checkout when checkout on your domain is disabled |
Yes |
|
client_username |
Remembers a logged in Acuity Scheduling client's username between visits |
No |
|
clientUser |
Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients |
No |
|
Commerce-checkout-state |
Stores state of checkout while the visitor is completing their order in PayPal |
Yes |
|
Crumb |
Prevents cross-site request forgery (CSRF) |
Yes |
|
hasCart |
Tells Squarespace that the visitor has a cart |
No |
|
Locked |
Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password. |
No |
|
orderStatusSessionToken |
Authenticates a visitor who logs into an order status page. |
Yes |
|
PHPSESSID |
Securely authenticates a visitor during their checkout in Acuity Scheduling |
Yes |
|
RecentRedirect |
Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO. |
Yes |
|
remember_client |
Remembers Acuity Scheduling client’s login details if they have an account |
No |
|
siteUserCrumb |
Prevents cross-site request forgery (CSRF) for logged in site users |
Yes |
|
SiteUserInfo |
Identifies a visitor who logs into a customer account |
Yes |
|
SiteUserSecureAuthToken |
Authenticates a visitor who logs into a customer account |
Yes |
|
squarespace-announcement-bar |
Prevents the announcement bar from displaying if a visitor dismisses it (local storage) |
No |
|
squarespace-likes |
Shows when you've already "liked" a blog post (local storage) |
No |
|
squarespace-popup-overlay |
Prevents the promotional pop-up from displaying if a visitor dismisses it (local storage) |
No |
|
squarespace-video-player-option |
Remembers video player selected preferences ( volume, playback speed, and quality) for videos uploaded directly to Squarespace (local storage) |
No |
|
ss_cookieAllowed |
Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies |
No |
|
ss_sd |
Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions |
Yes |
|
Test |
Investigates if the browser supports cookies and prevents errors |
No |
|
TZ |
Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences. |
No |
|
cmapi_cookie_privacy |
Enables setting and saving cookies based on user preferences through TrustArc's cookie consent management. |
Yes |
and the following third-party Cookies may be placed on your computer or device:
|
Name of Cookie |
Provider |
Purpose |
|
_gcl_au |
Google Ads |
tests ad performance for Google AdSense across websites. |
|
_pin_unauth |
|
Marketing to store the user's usage history |
|
_fbp |
|
uses this cookie to provide various advertising products, including real-time bidding from third-party advertisers. |
|
_tt_enable_cookie, ttp |
Tiktok |
track user behaviour and purchases for marketing and to measure our ad performance on TikTok. It also identifies visitors. |
|
_uetvid |
Bing |
store and track visits across websites on Bing Ads |
|
_uetsid |
Bing |
store and track visits across websites on Bing Ads |
|
ADS_VISITOR_ID |
|
tracks and identifies unique visitors for targeted advertising purposes. |
|
AEC |
|
used by YouTube/Google to verify that requests in a session are user-initiated, preventing CSRF attacks |
|
APISID |
|
Used by Google services to store user preferences like language and search settings, enhancing personalization and user experience |
|
HSID |
|
Stores an encrypted unique identifier to maintain user sessions and preferences across Google services, with a limited lifespan. |
My Site uses analytics services provided by Google, Microsoft, Facebook and Squarespace. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling me to better understand how My Site is used. This, in turn, enables me to improve My Site and the services offered through it.
The analytics service(s) used by My Site use(s) Cookies to gather the required information. You do not have to allow me to use these Cookies, however whilst my use of them does not pose any risk to your privacy or your safe use of My Site, it does enable me to continually improve My Site, making it a better and more useful experience for you.
The analytics service(s) used by My Site use(s) the following Cookies:
|
Name of Cookie |
First / Third Party |
Provider |
Purpose |
|
ss_cid |
First |
Squarespace |
Identifies unique visitors and tracks a visitor’s sessions on a site |
|
ss_cpvisit |
First |
Squarespace |
Identifies unique visitors and tracks a visitor’s sessions on a site |
|
ss_cvisit |
First |
Squarespace |
Identifies unique visitors and tracks a visitor’s sessions on a site |
|
ss_cvr |
First |
Squarespace |
Identifies unique visitors and tracks a visitor’s sessions on a site |
|
ss_cvt |
First |
Squarespace |
Identifies unique visitors and tracks a visitor’s sessions on a |
|
_gat |
Third |
|
This cookie is used for Google Analytics to throttle request rate. |
|
_ga |
Third |
|
Google Analytics distinguishes unique users by assigning a randomly generated client identifier. |
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
The links below provide instructions on how to control Cookies in all mainstream browsers:
Google Chrome:
https://support.google.com/chrome/answer/95647?hl=en-GB>
Microsoft Internet Explorer:
https://support.microsoft.com/en-us/kb/278835>
Microsoft Edge:
https://support.microsoft.com/en-gb/products/microsoft-edge> (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
Safari (macOS):
https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Safari (iOS):
https://support.apple.com/en-gb/HT201265>
Mozilla Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences>
Android:
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en>(Please refer to your device’s documentation for manufacturers’ own browsers)
15. How Do I Contact You?
To contact me about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Craig Barrell)
Email address: info@craigbarrellpodiatry.co.uk.
Telephone number: 07984664512.
Postal Address: 56 Parkside Drive, Edgware, England, HA8 8JX.
16. Changes to this Privacy Policy
I may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if I change my business in a way that affects personal data protection.
Any changes will be immediately posted on My Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of My Site following the alterations. I recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 09/05/2024.